Guarantee terms

Last updated

This page is the legal statement of the BSCK guarantee. The same guarantee and conditions ship in print with every kit.

The BSCK 24-month limited guarantee

Your BSCK Stone is guaranteed against cracking under normal oven operation for 24 months from delivery, provided it has been installed, operated, handled, and stored in accordance with the instructions supplied with your kit.

Conditions of the guarantee

  • Always bring the stone up from a room-temperature oven. Never place a cold stone into a preheated oven.
  • Allow 30 to 45 minutes for the stone to reach operating temperature before loading food.
  • Allow the stone to cool gradually in the oven. Do not remove it hot or cool it with forced air or liquid.
  • Keep water and ice off a hot stone. When adding steam, place the water pan on the oven floor, never in contact with the stone.
  • Keep wet and greasy items off the stone surface — use a pan, cookie sheet, parchment, or foil.
  • Never place the stone directly on a heating element or in direct contact with open flame. Grills and open-flame applications require a metal flame diverter.
  • Maintain approximately one inch of clearance on all sides for airflow.

Why the conditions exist

Cracking is almost always a thermal shock event — a sudden, steep temperature change across the stone. The conditions above are not fine print written to avoid a claim; they are the operating practice that prevents the claim from arising, and they are printed in full in every kit.

What is not covered

  • Cracking caused by operation outside the conditions above — including placing a cold stone in a preheated oven, water or ice on a hot stone, direct heating-element or open-flame contact, or forced cooling.
  • Damage from handling or storage outside the supplied instructions — including dropping or impact.
  • Ordinary surface changes that are not damage: the stone naturally darkens with use, and that patina seals the surface and reduces sticking.
  • Damage in transit, which is handled — in your favour — under the shipping policy rather than this guarantee.

How to claim

Contact BSCK with your order details and photographs of the stone. We review the application and arrange replacement. Where your sizing is on file from a compatibility review or custom order, the replacement is cut to the same specification without re-measuring.

Remedy

The remedy under this guarantee is a replacement stone cut to your specification on file. This guarantee is in addition to, and does not limit, any rights you have under applicable consumer protection law.